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Good communication is at the core of every effective workplace. Communication is like air – it is vital, but because it is everywhere we often ignore it. And then miscommunication happens, an assumption is made, a message is lost, or a customer complains. We’ve all had one of those days.
Read on to find out what causes miscommunication and how to improve communication.
There are many causes of poor communication, and they are often related to leadership¹. Even so, every person at a business, such as a car dealership, should take responsibility for these causes, the obvious ones and the more subtle ones.
The obvious causes of poor communication include poor planning, low employee morale, and unequal treatment². It’s easy to notice these problems, though solving them is more difficult.
The less obvious causes are more troublesome. Interpersonal conflicts start small, but become worse over time. A lack of praise and constructive criticism seems peaceful, but can lead to resentment and burnout. These less obvious causes create bigger problems because by the time they result in missed deadlines, a lack of productivity, and client complaints², they are difficult to resolve. Fortunately, there are ways to avoid and eliminate the causes of poor communication.
There are three ways to improve communication: keep a few key ideas in mind, do one thing at a time, and get some help from good automotive software.
A positive attitude, including a smile³, creates an environment that encourages good communication. Also, minimize opportunities for miscommunication by keeping things simple³. Most important of all – listen. Someone who listens well gets the actual message and is more likely to communicate clearly in return¹.
If your workplace will send you for some training, that’s great, but if not, you can improve yourself by working on one thing at a time. Don’t try to change everything at once, you will just get frustrated, which could make communication worse.
Dealerpull offers great automotive software to minimize miscommunication, especially between different departments of an auto dealership. There is nothing worse than buying a new car only to have to wait for delivery because the salesperson did not communicate clearly with the service department. By using Dealerpull’s dealer management, customer relations management (CRM), inventory management and service shop management software to organize your business, you will be sure to improve communication between and within departments.
We are all very busy with life and work, but everyone can pay attention to improving communication. Even small improvements lead to benefits that create success. And don’t forget to be a good team player by doing your best to communicate well¹. Those in leadership positions are responsible for hiring good people and keeping them well trained, but all of us are responsible for strengthening the team by working hard to become better at communication.